Privacy Policy

Last updated: 2 September 2026

Health Tea respects your privacy. This Privacy Policy explains how Health Tea and Ceylon Ayurvedic Health Tea (Private) Limited collect, use, store and share information when you visit www.healthtea.lk, contact us, place an order, or communicate with us through WhatsApp and other approved channels.

Information we collect

We may collect information that you provide to us, including your name, phone number, email address, delivery details, order details and messages you send to us.

We may also receive limited technical, interaction or advertising-related information from our website, Meta, WhatsApp and approved service providers when this is available and permitted.

How we use information

We use information to:

• reply to your enquiries and provide customer support;

• process, confirm and deliver orders;

• maintain customer, order and service records;

• prevent duplicate, fraudulent or unsafe activity;

• measure the effectiveness of advertising and improve customer service; and

• comply with legal, accounting and operational requirements.

When we share information

We do not sell personal information.

We may share the minimum necessary information with approved service providers that help us operate our business, such as WhatsApp and Meta, Google services, hosting providers, customer communication systems, delivery providers and payment-related providers. These providers may process information only to provide their services or meet their own legal obligations.

Advertising and Meta

Where permitted, we may use privacy-protected event information to measure advertising results, understand whether advertisements lead to genuine enquiries or purchases, and improve future advertising. We do not use this process to publicly identify customers.

Data retention and security

We keep information only for as long as it is reasonably needed for orders, customer support, security, recordkeeping and legal obligations. We use reasonable administrative and technical safeguards to protect information. However, no online system can guarantee absolute security.

Please do not send passwords, payment-card details or highly sensitive medical information through ordinary chat messages.

Your choices

You may ask us to correct, update or delete information that we hold about you, subject to legal and operational retention requirements. You may also request that we stop using your information for direct marketing.

Contact us

For privacy questions or requests, please contact Health Tea through the contact details listed on www.healthtea.lk.

Changes to this policy

We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will always be published on this website.